What is your returns policy?
Our return policy is 14 days from your parcel's delivery date.
If you miss your parcel delivery, this timeframe will start at the first attempted delivery date at your address.
Please keep in mind that your return must be back with us on or before the 14th day.
Items MUST be returned in their original clear plastic packaging & their original swing tags still attached and untampered with.
We're unable to accept returns for any pierced jewellery & cosmetics.
Underwear & swimwear must be returned with their original hygiene strip still intact.
Talliah Rose protects all rights to reject any items If we redeem your item to have been tampered with, caused damage or make unauthorised alterations to obtain a full refund.
Items must be free of any stains/markings e.g. fake tan/make-up.
Items must be unworn, unwashed and free of any smells including body odour, deodorants & perfumes.
If your order is refused due to any of the above reasons, your order will be re packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence.
How do I return my order?
We are currently unable to offer a free returns service, returns must be made at your own cost.
Inside your package you will receive an order invoice form which details the items you purchased. This MUST be included in your return package to ensure we can issue your refund & contact you successfully.
Below is our return address which you can write or print onto your package to make your return:
Talliah Rose HQ
Unit 1 & 2 Eco House
Whinney Hill Road
If you are re-using our packaging, please ensure any existing address labels are covered, or alternatively turn the packaging inside out.
When will I get my refund?
We will issue your refund for returned items within 5 working days of receiving your package into our warehouse.
We’ll send you an email as soon as your return has been processed and the funds will land immediately via paypal or 3-5 working days to reach your credit/debit account.
Can I cancel or amend my order?
Please email our customer service team at email@example.com to request a cancellation or delivery address change. Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful.
Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items.
What do I do if my product is faulty?
If you have received a faulty item, please contact our Customer Service Team ASAP at firstname.lastname@example.org with a picture of the faulty item + your order number. This can be located on your order confirmation email and/or your shipping confirmation email.